Return Policy

Return Period

You have the right to return items within 14 days of receiving your order, in accordance with UK consumer protection laws. The return period begins on the day you receive the goods.

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Items must be returned with all original tags and labels attached.

Return Conditions

For a return to be accepted, the following conditions must be met:

• Items must be returned within the 14-day return period
• Items must be in their original, unused condition
• Original packaging must be intact and included
• All tags, labels, and documentation must be present
• A valid proof of purchase must be provided

Cost of Return Shipping

If you are returning items due to a fault or error on our part, we will cover the cost of return shipping. In all other cases, you are responsible for the cost of returning items to us.

We recommend using a tracked shipping service when returning items, as we cannot be held responsible for items lost in transit. You should retain proof of postage until your return is processed.

Return Process

To initiate a return, please contact us using the contact information provided below. We will provide you with a return authorization and instructions for returning your items.

Please include the following information when contacting us about a return:

• Order number or proof of purchase
• Item(s) you wish to return
• Reason for return

Once we receive and inspect your returned items, we will notify you of the status of your return and process any applicable refund.

Non-Returnable Items

The following items cannot be returned for hygiene or safety reasons:

• Items that have been used or damaged by the customer
• Items returned without original packaging
• Custom or personalized items made to your specifications
• Items that have been damaged due to misuse or negligence

General Legal Requirements

This return policy is provided in addition to your statutory rights as a consumer in the United Kingdom. Nothing in this policy affects your legal rights, including your right to return faulty or misdescribed items.

If an item is faulty, not as described, or does not match the sample shown, you have additional rights under UK consumer law, regardless of the 14-day return period.

Order Cancellation Policy

You have the right to cancel your order at any time before it is dispatched. Once an order has been dispatched, you may still cancel it, but you will be responsible for returning the items in accordance with our return policy.

To cancel an order, please contact us immediately. If the order has already been dispatched, you will need to return the items to receive a refund.

Refund Procedure

Once we receive and inspect your returned items, we will process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that refund processing times may vary depending on your payment provider. You will receive an email confirmation once your refund has been processed.

If you are returning items due to a fault or error on our part, we will refund the full amount including original shipping costs. For returns initiated by the customer, original shipping costs are non-refundable unless the item was faulty or misdescribed.

Contact Information

For questions about returns or to initiate a return, please contact us:

Exclusivecollect
Jubilee House, Caxton Rd, Carlisle CA2 7NS, GB
Phone: +44 12 2858 4141
Email: admin@exclusivecollect.world